At RIDGE OFFICIEL, we are committed to providing you with a smooth and satisfying shopping experience.The following delivery policy details how we ensure that your orders are received in the best possible conditions.
- Delivery times
Standard orders: Orders placed before 3:00 pm (local time) are generally processed and dispatched within 1 to 3 working days.
EstimateOrders placed before 3:00 PM (Pacific Time) are typically processed and dispatched within 1 to 2 business days.
Estimated delivery times:
- United States (Standard Shipping): 3 to 5 business days
- United States (Expedited Shipping): 1 to 3 business days
- Canada: 5 to 10 business days
- International: 7 to 14 business days
Note: During peak periods (sales, holidays) or due to unforeseen circumstances (weather, customs delays), shipping times may be extended. We will notify you in case of delays.
2. Delivery Methods
All orders are shipped using reliable carriers such as USPS, UPS, or FedEx, depending on the shipping address and selected delivery speed.
A tracking number will be provided via email once your order is dispatched.
- Delivery charges
Delivery charges vary according to the destination, the method chosen and the value of your order. They will be clearly indicated when you confirm your order.
- Order tracking
After shipment, you will receive an email with a tracking number to follow your order in real time until delivery.
5.Delivery areas
RIDGE OFFICIEL delivers to France, Europe and selected international countries. For specific destinations, please consult our customer service department.
6. Receipt of order
Checking on receipt: On receipt of your parcel, please check the condition of the parcel and the products. In the event of damage or missing products, please contact our customer service department within 48 hours. Delivery address: Please ensure that the address provided is correct and complete. RIDGE OFFICIEL cannot be held responsible for delays or losses due to incorrect information.
7. Modifications and cancellations
If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been dispatched, any changes or cancellations may not be possible.
8. Questions and assistance
If you have any questions concerning delivery or any special requests, please do not hesitate to contact our customer service department at contact@ridgeco-official.com or by telephone at +12152688872.